Give customers a self-service portal for booking, tracking, and managing their requests.
This is a conceptual capability demonstration, not a finalized MartEX product. Scope, features, and pricing are defined through discovery for each client.
Self-service account and booking
Appointment or service scheduling
Status tracking for requests
Notifications and reminders
The business problem
Customers have no self-service way to book, track, or manage their interactions with the organization.
Who it’s for
- Customers or clients
- Front-desk and service staff
Core features
What it includes
Self-service account and booking
Appointment or service scheduling
Status tracking for requests
Notifications and reminders
Benefits
Why it matters
- Reduced front-desk workload
- Fewer missed appointments
- A more convenient experience for customers
Workflow
How it works
Step 01
A customer creates an account or request
Step 02
Available slots or services are presented
Step 03
The booking is confirmed and tracked
Step 04
Reminders are sent ahead of the scheduled time
Integrations
- Calendar systems
- SMS/email notification providers
- Payment gateways
Security & data handling
Customer accounts are protected with standard authentication practices, and access to personal data is limited to authorized staff.
Pricing
Request pricing
Pricing depends on scope, integrations, and data volume. Book a consultation for an estimate specific to your organization.
FAQs
Frequently asked questions
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Let’s scope this for your organization.
Book a consultation to discuss requirements, timeline, and budget for customer portals & booking platforms.