Modernizing a paper-based records and case workflow

The challenge

A public institution's case files are tracked entirely on paper, spread across several offices. Finding the status of a case takes days, and there is no reliable way to report on caseload across the organization.

Research & discovery

Discovery would map the case lifecycle end to end, identify every point a file changes hands, and confirm which information must be captured, retained, and reported at each stage.

The solution

A structured case-management application replacing paper files, with defined stages, role-based access, document attachments, and status reporting.

UX & technical approach

Interfaces would be designed around the existing case stages case officers already use, so the system matches familiar language and steps rather than introducing new terminology.

Technology used